Innovative Vision
201 - 500 employees
Founded 2002
Founded in 2002, Innovative Vision is a marketing technology firm specializing in contact centre BPO. Any interaction a customer has with a business, we’re there to help. These interactions come through voice + digital channels which we service through our global footprint of contact centers. We also leverage AI tools in order to provide a balanced approach to customer service using live agents and automation. We cater to enterprise and start-up clients with a focus on People, Process + Technology. Our mission is to use advanced technology paired with the best people to provide amazing brand experiences.
Customer Service / Sales
Job not on LinkedIn
🕒 February 25
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Innovative Vision
201 - 500 employees
Founded 2002
Founded in 2002, Innovative Vision is a marketing technology firm specializing in contact centre BPO. Any interaction a customer has with a business, we’re there to help. These interactions come through voice + digital channels which we service through our global footprint of contact centers. We also leverage AI tools in order to provide a balanced approach to customer service using live agents and automation. We cater to enterprise and start-up clients with a focus on People, Process + Technology. Our mission is to use advanced technology paired with the best people to provide amazing brand experiences.
📋 Description
• Provide impeccable customer service to all customers • Answer any questions the customer may have about available products and services • Listen to customer concerns and complaints with the goal of identifying the causes of the problem • Ensure customer satisfaction
🎯 Requirements
• Customer service agents with a passion for excellence • Soft sales experience an asset • Strong problem-solving skills • Empathetic disposition • Call center or customer service experience preferred • Sales experience an asset • Basic knowledge of computer software and office systems • Secondary Level Passes in Mathematics and English Language • Flexibility to work different shifts (including evenings, weekends, or holidays) • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer • Excellent listening skills and an empathetic voice and manner • Dedication to customer satisfaction
🏖️ Benefits
• Flexible work arrangements
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