IT Manager

🕒 September 15

🌐 Poland, Germany, +2 more countries – Remote

🇵🇱 Poland – Remote 🇩🇪 Germany – Remote 🇳🇱 Netherlands – Remote 🇭🇷 Croatia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 24%

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Jabil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

🚘 Automotive

🎖️ Defense

🏥 Healthcare

Automotive • Defense • Healthcare

Jabil is a leading business-to-business (B2B) company providing engineering, manufacturing, supply chain, and design services. With over 50 years of experience, Jabil partners with some of the world's top brands to deliver both scalable and customized solutions. The company operates over 100 locations globally, emphasizing sustainability and community involvement as part of its core values. Jabil is committed to supporting its workforce with diverse and inclusive opportunities and fostering professional growth and innovation. The company is recognized globally for its excellence and commitment to minimizing environmental impact while building vibrant communities.

📋 Description

• Run day-to-day IT delivery for approximately 30 Lean & Operational Excellence applications • Manage incidents, service requests and bug fixes against agreed service levels • Monitor the tower's ticket queue, produce weekly delivery reporting and drive recurring issues to root-cause resolution • Own change and release coordination while minimizing operational disruption and maintaining audit-ready records • Ensure application stability, performance, availability and compliance in a regulated manufacturing environment • Plan and execute upgrades, patching, version currency and application retirement • Capture, size and shape enhancement demand into clearly defined, costed work packages • Assign approved work to internal development teams or contracted partners and hold delivery to scope, timeline and quality • Track run costs and contracted service spend against budget and flag variances and capacity constraints • Provide cost, effort and dependency inputs for business cases • Serve as the working-level IT contact for Lean & Operational Excellence applications across site, regional and global process owners • Execute the tower roadmap and contribute tower input • Partner with architecture, security, infrastructure and compliance teams • Lead, coach and develop the internal team; set priorities, schedules and performance expectations • Manage contracted external resources and escalate commercial and contractual matters • Select, develop and evaluate internal and external personnel • Support internal and external audits with evidence, corrective actions and closure of non-conformances • Enforce applicable IT and company procedures, policies, safety and health rules • Perform other assigned duties

🎯 Requirements

• Hands-on experience running or supporting a portfolio of business applications in a multi-site manufacturing environment • Practical ITIL working knowledge covering incident, problem, change and release management • Ability to size and scope enhancement requests, including effort, cost, dependencies and deferral decisions • Experience with Lean, continuous improvement or operational excellence processes and supporting applications is a strong plus • Familiarity with regulated/GxP environments, validated systems and manufacturing operations • Experience managing contracted or outsourced resources against service levels and statements of work • Working understanding of software licensing and service contracts • Previous experience in a matrix or shared-service/CoE structure preferred • Ability to work effectively across time zones and changing priorities and deadlines • Bachelor's Degree in Computer Science, Information Technology, Engineering or a related field • 6 to 8 years of experience in IT application delivery, support or implementation in a relevant IT position • At least 3 years leading a team, including direct reports and/or a delivery team • ITIL Foundation Certification preferred • Fluent English; additional languages an advantage • Equivalent combination of education, training or experience accepted

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodation for qualified individuals with disabilities • Regular business hours with occasional out-of-hours involvement for releases, cutovers and major incidents • Up to 20% domestic and/or international travel

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