IT Support Consultant, German, Czech

Job not on LinkedIn

🕒 July 10

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DATAGROUP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

DATAGROUP is a leading provider of IT outsourcing and consulting services, offering a comprehensive range of solutions including cloud services, application management, and IT security. With a strong focus on customer satisfaction and standardized services, DATAGROUP ensures a seamless IT operation for companies by providing modular and customizable solutions such as the CORBOX. Based in Germany, the company's operations are certified for security and quality, making it a reliable partner for diverse industries, including finance and public sector.

📋 Description

• Resolve errors and malfunctions efficiently and routinely via remote access • Prioritize, classify, and document incidents clearly in our ticketing system • Escalate tickets to the appropriate support teams when issues cannot be resolved • Manage and monitor tickets in accordance with service level agreements (SLAs) • Share knowledge and maintain documentation in the knowledge base

🎯 Requirements

• Strong customer service orientation and ability to multitask • Excellent teamwork and communication skills • Professional phone etiquette and active listening • Strong troubleshooting and problem-solving abilities • Several years of experience in customer support or IT helpdesk roles • Excellent German language skills, both spoken and written • Czech language skills are an advantage • Capable of prioritizing, classifying, and documenting tickets

🏖️ Benefits

• Stable employment with one of the largest IT service providers in Germany • Opportunity to gain hands-on IT experience • An open and collegial company culture with a trusting work atmosphere • Flat hierarchies and short decision-making paths • Individual training opportunities and engaging professional challenges • Flexible working hours to support work–life balance • An attractive and modern work environment, including remote work options (Poland only) • Social benefits