IT Support Consultant, German, Czech

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DATAGROUP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

B2B • SaaS • Cybersecurity

DATAGROUP is a leading provider of IT outsourcing and consulting services, offering a comprehensive range of solutions including cloud services, application management, and IT security. With a strong focus on customer satisfaction and standardized services, DATAGROUP ensures a seamless IT operation for companies by providing modular and customizable solutions such as the CORBOX. Based in Germany, the company's operations are certified for security and quality, making it a reliable partner for diverse industries, including finance and public sector.

📋 Description

• Resolve errors and malfunctions efficiently and routinely via remote access • Prioritize, classify, and document incidents clearly in our ticketing system • Escalate tickets to the appropriate support teams when issues cannot be resolved • Manage and monitor tickets in accordance with service level agreements (SLAs) • Share knowledge and maintain documentation in the knowledge base

🎯 Requirements

• Strong customer service orientation and ability to multitask • Excellent teamwork and communication skills • Professional phone etiquette and active listening • Strong troubleshooting and problem-solving abilities • Several years of experience in customer support or IT helpdesk roles • Excellent German language skills, both spoken and written • Czech language skills are an advantage • Capable of prioritizing, classifying, and documenting tickets

🏖️ Benefits

• Stable employment with one of the largest IT service providers in Germany • Opportunity to gain hands-on IT experience • An open and collegial company culture with a trusting work atmosphere • Flat hierarchies and short decision-making paths • Individual training opportunities and engaging professional challenges • Flexible working hours to support work–life balance • An attractive and modern work environment, including remote work options (Poland only) • Social benefits