Jacada Travel
51 - 200 employees
Founded 2008
👥 B2C
B2C
Jacada Travel is a luxury travel company that designs and books completely personalised private trips worldwide. It curates one‑of‑a‑kind, experiential itineraries with a focus on human-led service, responsible/positive-impact travel, and deep local knowledge; the team is distributed across multiple continents and serves individual travellers seeking bespoke experiences.
Ground Experience Manager, Latin America
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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Jacada Travel
51 - 200 employees
Founded 2008
👥 B2C
B2C
Jacada Travel is a luxury travel company that designs and books completely personalised private trips worldwide. It curates one‑of‑a‑kind, experiential itineraries with a focus on human-led service, responsible/positive-impact travel, and deep local knowledge; the team is distributed across multiple continents and serves individual travellers seeking bespoke experiences.
📋 Description
• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift • Proactively reaching out to clients multiple times during their trip • Liaising with DMCs and ground operators to resolve issues quickly • Logging all client contacts and issues in our CRM • Monitoring active bookings for potential issues • Feeding back trends, recurring issues, and DMC performance to the wider team
🎯 Requirements
• A minimum of 5 years’ experience in client-facing complaints handling or high-stakes customer service • Exceptionally calm and reassuring under pressure • Flawless written and spoken English • Fluent Spanish is preferred • Highly organised, able to manage multiple live client situations simultaneously • Good at systems
🏖️ Benefits
• 25 days of paid annual leave in addition to bank holidays • Mental Wellbeing Support • Comprehensive training program • Opportunities for growth • Agile hours • Private Medical Care
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