Head of Customer Care

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🔥 19 hours ago

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Jacuzzi Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🏭 Manufacturing

🏗️ Construction

🏨 Hospitality

Manufacturing • Construction • Hospitality

Jacuzzi Group is a company renowned for its innovation and leadership in the wellness and hydrotherapy industry. They offer a wide range of products including hot tubs, swim spas, saunas, and a variety of bathroom fixtures. Their products are designed to provide health benefits such as hydrotherapy for stress relief and post-exercise recovery. Known for their high-performance swim experiences and collaborations with athletes, Jacuzzi continues to innovate with technologies like the SmartTub® system for energy-efficient operation and the integration of infrared and red light therapy in their offerings.

📋 Description

• Responsible for developing and executing the overall customer service strategy to deliver an exceptional customer experience. • Set clear goals, drive accountability, and foster a high-performance culture focused on continuous improvement. • Lead customer care operations, develop and coach high-performing teams, and partner cross-functionally to improve customer satisfaction and operational efficiency. • Oversee daily customer care operations, ensuring timely and effective resolution of customer inquiries, complaints, and escalations. • Develop and maintain customer service policies, procedures and best practices. • Prepare and present performance reports and strategic recommendations for executive leadership.

🎯 Requirements

• Bachelor’s degree and 8-10 years of progressive customer service and or customer care leadership experience. • 5 years managing leaders and customer service teams • Leadership skills that continually motivate and drive consistent team productivity. • Cross functional communication skills working directly with employees and customers. • Dependable and goal oriented demonstrated via prompt and timely responses. • High level of proficiency in Microsoft Office (Word, Excel, and PowerPoint) • Exceptional customer service skills • Collaborative spirit able to solve problems under pressure. • Strong ability to multi-task adapting to rapid change.

🏖️ Benefits

• 401(k) with matching program • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Vision insurance