Technical Customer Support Associate – Night, Weekend, Bank Holiday Shifts

🔥 3 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jamf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

📦 Logistics

📣 Marketing

💰 $300M Post-IPO Secondary on 2021-09

Consulting • Logistics • Marketing

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

📋 Description

• Work night 12-hour shifts on Fridays, Saturdays, Sundays, and Polish Bank Holidays from 8 pm to 8 am • Provide support for customers related to installation, troubleshooting, and integration of Jamf products and supporting technologies • Provide timely and accurate responses via chat, email, phone, and other outreach methods • Diagnose and resolve technical and account issues • Guide customers through workflow steps • Handle customer requests effectively and escalate when necessary • Develop understanding of Jamf product features, functionality, and best practices • Ensure positive customer experiences through professional and empathetic interactions • Stay current on product features, technologies, and industry trends • Participate in ongoing training sessions • Perform other duties as assigned

🎯 Requirements

• Fluency in English is a must (B2/C1) • Communication level in a second language (German, Spanish, French, Japanese, or Chinese) is nice to have • Strong problem-solving abilities with a customer-first mentality • Basic technical knowledge and aptitude for learning new software systems • Excellent written and verbal communication skills • Experience with CRM and support tools such as ServiceNow or Intercom, or similar • Familiarity with basic troubleshooting methods and diagnostic tools • Ability to work in a fast-paced environment and handle multiple tasks simultaneously • Empathetic and patient when dealing with customer issues • Highly organized, with attention to detail and accuracy • Self-motivated with a proactive approach to resolving customer issues • Passion for learning and staying up to date with the latest technologies and trends • Ability to collaborate effectively across departments • Must be based in Poland and have sponsorship to live and work in Poland

🏖️ Benefits

• Open, flexible culture based on respect and trust • Work-life balance prioritized • Ongoing training sessions • Clear and defined customer support career path • Opportunities for horizontal career growth • Inclusive and supportive work environment • Reasonable accommodation support for disabilities or religious beliefs