Client Experience Coordinator

🔥 1 hour ago

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JAMS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1979

🏛️ Government

📚 Education

Government • Healthcare • Education

JAMS is a workplace conflict resolution and organizational development service that helps organizations resolve disputes early, strengthen leadership, and prevent escalation through customized ADR services, facilitation, training, ombudsman services, and motivational speaking. They deliver in-person, remote, and hybrid programs on topics including psychological safety, unconscious bias, neurodiversity, negotiation, and effective meetings, serving clients such as government agencies, healthcare organizations, higher education, nonprofits, and unions as part of the JAMS Pathways brand.

📋 Description

• Oversees the set-up and scheduling of virtual alternative dispute resolution services, check-ins, and overview/tour of the virtual platform. • Stays on sessions all day, when warranted, to facilitate breakout room management and witness management. • Completes administrative tasks, including case management support, cross-departmental assistance, data entry, and ad-hoc projects. • Responds to main line calls from select Resolution Centers and supports JAMS events with tasks that can be handled virtually. • Ensures panelists and clients are ready to start their sessions and provides ongoing support, including answering JAMS' hotline, troubleshooting technical issues live on sessions held throughout the work day as well as before and after normal business hours, as necessary. • Adapts and incorporates new initiatives and protocols on daily tasks and responsibilities. • Partners with management and the Talent Development team as an auxiliary trainers on virtual ADR platforms. • Trains and sets-up shadowing opportunities for associate moderators and panelists. • Facilitates e-signature processes for settlement agreements on hearings, including after normal business hours. • Conducts virtual technical sessions and basic Zoom training for clients. • Other duties as assigned within similar scope.

🎯 Requirements

• High School or equivalent (GED). • 2-3 years of working in an administrative, clerical, or alternative dispute resolution role. Preferred • 2-3 years of working in a legal and client service role. Preferred • 2-3 years of working with Information Technology, audio, video, and video conferencing. Preferred • Less than 1 year for internal candidates, proven ability as a Client Experience Coordinator. Preferred • Computer literate and proficient in all software programs required for the position. (Required proficiency) • Excellent verbal and written communication skills. (Required proficiency) • Ability to operate virtual media software, connecting to Zoom sessions, and connecting audio calls to video calls. (Required proficiency) • Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). (Required proficiency) • Good understanding of the legal industry and terminology. (Required proficiency)