
51 - 200 employees
Founded 1999
🛒 Retail
🛍️ eCommerce
👥 B2C
Retail • eCommerce • B2C
<Jellycat> Jellycat is a London-founded designer and maker of soft plush toys and gift products, beloved worldwide for whimsical, collectible stuffed animals and novelty “Amuseables.” Founded in 1999 and operated from the House of Jellycat studio, the company sells through toy and gift retailers and online channels, supporting global wholesale and direct-to-consumer distribution with design-led product development.
🕒 March 26
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51 - 200 employees
Founded 1999
🛒 Retail
🛍️ eCommerce
👥 B2C
Retail • eCommerce • B2C
<Jellycat> Jellycat is a London-founded designer and maker of soft plush toys and gift products, beloved worldwide for whimsical, collectible stuffed animals and novelty “Amuseables.” Founded in 1999 and operated from the House of Jellycat studio, the company sells through toy and gift retailers and online channels, supporting global wholesale and direct-to-consumer distribution with design-led product development.
• Supporting Sales & Account Management Acting as a key liaison between the Regional Sales Manager and our wholesale customers. • Helping manage an existing territory of 80–100 accounts by preparing materials, coordinating follow-ups, and ensuring seamless communication. • Assisting in the onboarding of new luxury retailers by managing setup, documentation, and training support. • Scheduling and confirming store visits, events, and trainings; maintaining a consistent touchpoint calendar for priority accounts. • Helping to track performance against territory sales targets, and preparing reports, presentations, and customer-facing decks (PowerPoint). • Providing support for Regional Sales Managers who are on PTO by assisting with ordering during their absence. • Entering and managing sales orders via MarketTime or SAP. • Monitoring stock availability, backorders, and allocations across warehouses, keeping customers and internal partners informed. • Sending order confirmations and delivery updates to customers. • Coordinating with Credit, Warehouse, and Customer Service to ensure accurate and timely order fulfillment. • Helping to implement visual merchandising guidelines across the territory. • Gathering and documenting photos, feedback, and observations from customer visits for brand consistency and leadership visibility. • Supporting product launches with sample coordination, order tracking, and customer education. • Assisting in preparation for seasonal product drops, trade events, and key market moments. • Maintaining up-to-date retailer information and sales data across internal systems. • Raising credits, returns, and new account setup forms when necessary. • Helping troubleshoot common customer queries related to shipping, payments, or availability. • Acting as a go-to resource for the Sales team’s administrative needs. • Visiting National/Key accounts in your territory, provide feedback to the Key Account Manager, and assist with visual merchandising in these doors as needed. • Acting as the connection point between RSMs and the Key Accounts team. • Managing a Territory After ramping up in your role, managing a small book of business and traveling within assigned territory to ensure retailers receive in-person visits as needed. • Passionately representing Jellycat and promoting brand awareness within the existing territory account base. • Working with your Team Leader to understand account tiers and determine travel schedules. • Meeting sales growth and budget targets. • Evaluating which existing retailers do or do not meet Jellycat merchandising and brand standards. • Navigate tough conversations when closing accounts that do not meet Jellycat standards.
• 2–4 years’ experience in a Sales Support, Sales Coordinator, or Assistant Sales Manager role — preferably in retail wholesale, consumer goods, or premium brands. • Strong customer service and communication skills — you’re friendly, professional, and confident working with luxury accounts. • Strong organizational skills with the ability to manage competing deadlines. • Proficiency in Excel, Outlook, and PowerPoint; SAP or MarketTime experience a plus. • A natural attention to detail and a proactive mindset — you spot problems before they escalate. • A passion for Jellycat and our whimsical, high-quality brand. • A collaborative spirit — you’re a self-starter, but you love being part of a team that’s building something special.
• Discretionary Bonus - This role will be eligible to participate in a discretionary annual bonus scheme with awards based on both company and individual performance. • Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through VSP. • Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance. • 401(k) - Eligible for Safe Harbor 401(k) Plan with 100% employer match up to 5% and immediate vesting. • Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year. • Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program. • Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.
Apply Now🕒 March 26
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