Commercial Retail Manager

🕒 Yesterday

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Jellycat

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

<Jellycat> Jellycat is a London-founded designer and maker of soft plush toys and gift products, beloved worldwide for whimsical, collectible stuffed animals and novelty “Amuseables.” Founded in 1999 and operated from the House of Jellycat studio, the company sells through toy and gift retailers and online channels, supporting global wholesale and direct-to-consumer distribution with design-led product development.

📋 Description

• Ensuring Jellycat’s retail standards, visual guidelines and experiential intent are consistently delivered across all assigned locations. • Acting as a brand guardian in live environments, identifying and addressing any dilution from expected execution. • Ensuring the customer journey reflects Jellycat’s joyful, premium positioning at all times. • Maintaining a strong, regular presence in stores across the region, observing real‑world execution and day‑to‑day performance. • Identifying gaps across VM, product placement, staffing behaviours, signage, maintenance and experiential detail. • Addressing issues constructively and collaboratively with retail partners, without disrupting or undermining store teams. • Supporting the Senior Commercial Retail Manager during hypercare periods following launches, refits or new space openings. • Helping stabilise environments once live, embedding standards and ways of working at store level. • Building strong relationships with store teams, managers and partner contacts based on trust, respect and shared standards. • Proactively identifying operational or execution issues and resolve where possible at store level. • Providing clear, structured feedback to the Senior Commercial Retail Manager on retail performance, risks and opportunities.

🎯 Requirements

• Experience in retail, field retail management, VM, store operations or partner‑led retail environments. • Strong understanding of how retail environments operate day to day once customers are in store. • Experience working with premium, lifestyle or design‑led brands preferred. • Highly observant, detail‑oriented and standards‑driven. • Strong interpersonal skills with the ability to influence without authority. • Confident communicating expectations clearly and calmly in live retail environments. • Highly organised and comfortable managing a large number of store visits and follow‑ups. • Able to operate autonomously and take ownership of issues through to resolution. • Passionate about Jellycat and fiercely protective of the brand experience. • Approachable, professional and partnership‑led in style. • Calm under pressure and solutions‑focused. • Comfortable being on the road and spending significant time in store environments. • Motivated by excellence, consistency and getting the detail right.

🏖️ Benefits

• Discretionary Bonus Scheme • Private Medical Insurance • Group Life Cover • 25 days paid holiday • Hybrid working • Employee Assistance Program • Private Chef • Regular social & team events • Contributory Pension Scheme