Customer Support Services Tech/Product Agent

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Jimdo

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Venture Round on 2015-06

Jimdo’s mission is to unleash the power of self-employed small business owners, the backbone of the global economy, and help them thrive. We offer products and services to help founders start, grow, and manage their businesses.

📋 Description

• Own customer inquiries end-to-end across channels, starting with email and expanding into chat, phone, video, social, and WhatsApp. • Resolve product and technical issues with care, clarity, and strong follow-through. • Use AI tools like ChatGPT, Claude, Perplexity, or similar platforms to improve workflows and reduce manual work. • Identify repetitive ticket patterns and recommend automation, process, or product improvements. • Recommend the right features, plans, or next steps to help customers grow — with honesty, not pressure. • Collaborate with Product, Engineering, and Support teams to turn customer feedback into better products and processes. • Contribute to Help Center content, internal documentation, macros, AI workflows, and knowledge-sharing across the team.

🎯 Requirements

• Experience in Customer Support, Customer Success, Technical Support, or a customer-facing SaaS/product environment. • Strong English communication skills, German is a big plus for supporting our growing DACH market. • An AI-first mindset: curiosity, confidence experimenting with tools, and eagerness to improve how work gets done. • Strong product thinking and the ability to connect customer issues to bigger product or process opportunities. • Proactive, anticipatory problem-solving — you look beyond the ticket to understand the customer’s real need. • Comfort working with tools such as Zendesk, CRM systems, bug-tracking tools, documentation platforms, or AI assistants. • Nice to have: German or another European language, Zendesk experience, QA/testing background, or experience in product-led companies.

🏖️ Benefits

• Annual performance and compensation reviews to ensure you're rewarded fairly. • A remote office set-up bonus to enhance your workspace. • An employee assistance program, offering resources and counseling. • Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever.