Medical Customer Service Representative

Job not on LinkedIn

🕒 March 31

🗣️🇪🇸 Spanish Required

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JINEE GREEN CARD

11 - 50 employees

👥 B2C

Immigration • Consulting • B2C

Jinee Green Card is a specialized service dedicated to helping individuals navigate the complex immigration process in the United States. With a strong focus on obtaining visas such as EB1A, O1, and EB2 NIW, Jinee Green Card offers personalized support and expertise to enhance clients' immigration profiles. The team provides comprehensive services, including evidence collection, strategy development, and access to legal resources, aiming to ensure successful outcomes for their clients' immigration aspirations.

📋 Description

• Assist Patient's in the new/reorder process • Managing large amounts of inbound calls in a timely manner • Identifying patients needs, clarify information, research every issue and providing solutions • Evaluate patient's demographics and information as needed to complete requested orders • Process orders using Byram customized system (ERP) • Maintain patient's records by updating account information • Recommend additional products that may be necessary or available to the customer

🎯 Requirements

• 3 years of call center, data entry and medical background experience • Bilingual English/Spanish speakers a plus • Superior listening, verbal, and written communication skills • Excellent data entry and typing skills • Knowledge of customer service practices and principles • Ability to handle the stressful situation appropriately • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively

🏖️ Benefits

• 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance

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