Business Support, Business Intelligence Development

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Perform daily preventative maintenance monitoring across all active digital trackers and platforms • Triage and resolve user-submitted support tickets across all supported processes and work applications • Process data correction requests across all active trackers and submission workflows • Maintain and update reference data and dropdown configurations across platforms to reflect current operational requirements • Process user access and platform license requests, ensuring timely and accurate provisioning • Maintain records of all access grants and license allocations in line with governance requirements

🎯 Requirements

• Bachelor’s degree in any discipline • A degree in Information Systems, Computer Science, or a related technical field is considered a strong advantage • Prior experience in a technical support, systems administration, or business analyst role • Experience working with global or cross-regional teams in a multicultural environment • Strong analytical mindset with the ability to diagnose technical and data-related issues across complex digital workflows • Highly organised with the ability to manage multiple concurrent requests and prioritise effectively in a fast-paced environment • Excellent attention to detail, particularly in data validation, user record management, and access provisioning • Clear and professional communication skills, both written and verbal, with the ability to support non-technical users with confidence • Proactive and self-directed — able to identify issues independently and take corrective action without waiting for escalation • Proficiency in Microsoft 365 tools including Excel, Teams, Outlook, SharePoint, and MS Lists • Proficiency in Smartsheet is considered a strong advantage

🏖️ Benefits

• Global team events • Professional development opportunities