Jones Lang LaSalle Americas, Inc.
10,000+ employees
We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.
Operational Excellence Manager
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Jones Lang LaSalle Americas, Inc.
10,000+ employees
We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.
đ Description
⢠Responsible for driving continuous improvement, standardization, and capability building within the operations team ⢠Enhance service delivery quality through rigorous training programs and the development of standardized best practices and tools ⢠Act as floating PFM during PFM turnover or transition periods in APAC ⢠Provide direct supervision and guidance to on-site technical and soft services teams during coverage periods ⢠Serve as the primary point of contact for clients, managing expectations, ⢠Conduct operational diagnostics to assess on-ground realities and translate insights into continuous improvement plans ⢠Develop, document, and enforce Standard Operating Procedures for operational activities ⢠Identify opportunities for process optimization and lead initiatives to streamline workflows ⢠Design and deliver targeted training programs focused on technical and soft skills
đŻ Requirements
⢠Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field ⢠Strong understanding of FM operational workflows in FCDO account and industry standards ⢠Excellent presentation, public speaking, and coaching skills ⢠Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI) ⢠Change management expertise with the ability to influence stakeholders at all levels ⢠5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles ⢠Proven track record in designing and delivering training programs ⢠Experience with multi-site operations or floating resource models is highly desirable ⢠Mandatory - Microsoft Office and knowledge of relevant software ⢠Extensive English; Local languages - Nice to have.
đď¸ Benefits
⢠Continuous learning opportunities ⢠Inclusive leadership ⢠Opportunities to shape the future of real estate operations
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