Senior Analyst, PAM MRI Support

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Provide comprehensive technical and functional support for the MRI Property Management platform • Ensure system availability, data integrity, and optimal user experience for Property Managers, Accountants, and operational teams • Work on tickets supporting Property Assets and Management business support functions • Coordinate with the Level 2 team for high-level support as required • Deliver options and resolutions within agreed service levels and prioritization frameworks • Manage system databases and related records • Run reports and query statements for data analysis • Mitigate report and database issues • Assist Account Managers, Finance teams, and Property Managers in reviewing record accuracy and updating tables • Triage and resolve Tier 1 and Tier 2 support requests for MRI Windows and MRI Web functionality • Administer basic system user access and resolve access issues • Assist with system upgrades, enhancements, and script testing • Document test results and collaborate with MRI vendors or internal development teams to resolve defects • Keep business support policies and procedures up to date • Maintain process guides, user guides, and training resources • Conduct backup training and implement process improvements • Set and monitor personal performance targets and measures • Suggest solutions to resolve problems and improve operations

🎯 Requirements

• Bachelor’s degree in computer studies, Information Technology or relevant field in application support, or business systems analysis • Proficient in MRI Windows modules: Lease Administration, Accounts Payable, Accounts Receivable, General Ledger • Basic understanding of accounting principles, including double-entry bookkeeping, GL codes, and reconciliation processes • Strong written and verbal communication skills in English • Ability to explain technical concepts to non-technical users • Detail-oriented with a high degree of accuracy in data handling and documentation • Adaptability to changing business requirements, system upgrades, and process improvements • Exceptional problem-solving skills with a structured, analytical approach to troubleshooting • Basic to intermediate SQL knowledge and experience for querying databases, extracting data, and performing data validation is an advantage • MRI software experience, including understanding core MRI software functionality, database structure, and related database schema experience is desirable

🏖️ Benefits

• Remote work arrangement • Reasonable accommodations for individuals with disabilities