Manager, PSC Program Operations

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🔥 13 hours ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Manage daily program operations, ensuring compliance with policies, procedures and service levels. • Supervise, coach, and mentor a team of 3-5 direct reports and 30+ indirect reports, fostering a high-performance culture through consistent leadership development and accountability. • Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA) • Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. • Collaborate with training team for upskilling. • Track program metrics and identify opportunities for improvement. • Collaborate with leadership to optimize program efficiency and provide recommendations for workflow improvements and process enhancements. • Collaborate internally to develop enhancements and strategies that benefit patients. • Respond promptly to inquiries and questions including, but not limited to program design, business rules, operational workflows and program-specific policies to ensure seamless PSC service delivery. • Assist in developing and delivering program performance to key stakeholders. • Foster positive team and cross-functional relationships. • Stay informed on industry trends and regulatory updates. • Resolve complex issues efficiently and creatively. • Up to 15% travel may be required.

🎯 Requirements

• Bachelor’s Degree • A minimum of 6 years’ experience preferably in contact center or specialty pharmacy operations, patient support, or healthcare/pharma operations. • Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability. • Strong analytical skills preferably with experience with data analytics, reporting, and digital tools used in contact center operations • Proven ability to work efficiently in a matrix environment with cross functional teams. • Proven oral and written communication skills, learning agility change management experience, and ability to influence without authority.

🏖️ Benefits

• inclusive work environment • health is everything • leadership development opportunities