Account Manager

🔥 18 hours ago

🌐 Mexico, Honduras, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇿🇦 South Africa – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote

💵 $1k / month

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Lead launch sessions with new clients to set expectations and align on goals • Manage first-week follow-up processes with clients and staffers to ensure successful onboarding • Conduct ongoing client check-ins to assess satisfaction and uncover evolving needs • Provide proactive support during onboarding and trial phases • Lead and participate in client meetings to ensure alignment and progress • Collaborate with internal teams to deliver a seamless client experience • Maintain accurate documentation, including notes, updates, risks, and opportunities • Drive client retention and account health by identifying risks and addressing concerns proactively • Contribute to company initiatives and continuous improvement efforts • Identify and drive account growth opportunities aligned with client goals • Build and maintain strong client relationships through trust, credibility, and consistent communication • Cultivate client referrals through relationship management • Act as the central point of coordination between clients and internal teams • Diagnose client challenges and guide clients toward appropriate solutions • Monitor account performance and identify opportunities for improvement and expansion • Support staffers when necessary to maintain alignment with client expectations

🎯 Requirements

• At least 1 year of experience in customer service, client relations, or a related role • Excellent verbal and written English communication skills • Strong problem-solving abilities and a customer-centric mindset • High level of professionalism and strong telephone communication etiquette • Strong organizational skills and attention to detail • Ability to adapt and thrive in a fast-paced environment • Familiarity with CRM tools • Sales experience is preferred but not required • Proficiency or familiarity with Microsoft Office 365, Zoom, Zendesk, ActiveCampaign, Salesforce, Workday, GoTo, and DocuSign • English and Spanish languages • Ability to work 8:30 AM - 5:30 PM EST/EDT

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification environment • Recruiter guidance throughout the application process