Client Relations Coordinator

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Answer all incoming phone calls and route them appropriately to team members • Manage scheduling for the attorney across the client journey and with referral partners; anticipate scheduling needs and maintain accurate, well-organized calendars • Support the Director of Client Services and broader team with administrative tasks as needed • Schedule networking events, including Provisors registrations and Troikas • Follow up with Google Ads leads and prospective clients who were not scheduled during initial contact; identify the matter type and schedule the prospect or route them to the appropriate team member • Maintain accurate and up-to-date client records in Lawmatics, the firm's CRM • Return all voicemails in a timely manner • Manage the attorney's email inbox via Missive; organize and route received documents appropriately • Maintain organized lead records in Lawmatics and ensure consistent, timely outreach

🎯 Requirements

• More than 1 year of experience in Executive Assistant, Customer Service, or Administrative roles • Previous law firm experience preferred but not mandatory • Experience communicating with clients, leads, and referral partners in a warm, professional manner • Ability to follow firm systems, processes, and checklists consistently • Ability to operate independently and with accountability in a fully remote environment • Attention to detail • English-speaking role; application documents and forms must be in English

🏖️ Benefits

• Competitive salary • Paid Time Off • Bonuses • 100% remote/home-based position • Full-time, long-term career opportunities • Parental Leave • Professional development and training • Dedicated team support • Alignment with our clients' core values