Client Service Representative

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Manage calendars and coordinate scheduling needs • Conduct client intake conversations and gather relevant details regarding potential matters • Ensure confidentiality and professionalism in all client interactions • Perform administrative support tasks as assigned • Schedule consultations, appointments, and meetings • Create clear summaries of client matters for attorney review • Collect and organize client information and supporting documentation • Transfer calls to the appropriate team members when necessary • Answer incoming phone calls in a professional and courteous manner • Serve as the primary point of contact for prospective and existing clients • Create a welcoming and positive experience for every caller and client • Follow up with potential clients when appropriate • Maintain accurate client records and documentation • Respond to client questions and provide exceptional customer service • Complete intake forms accurately and thoroughly

🎯 Requirements

• Exceptional customer service skills • Professional phone etiquette • Strong verbal and written communication skills • Active listening skills • Client relationship management • Attention to detail • Organization and time management • Calendar management and scheduling • Information gathering and documentation • Problem solving and critical thinking • Adaptability and flexibility • Reliability and accountability • Ability to work independently • Multitasking abilities • Empathy and professionalism • Strong follow up skills • Intake coordination experience preferred • Legal administrative experience preferred but not required

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.