Family Law Intake Coordinator

🔥 23 minutes ago

🌐 Brazil, South Africa – Remote

🇧🇷 Brazil – Remote 🇿🇦 South Africa – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Coordinator

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Serve as the first point of contact for prospective clients seeking family law services • Answer incoming calls and gather essential information • Assess and vet prospective clients according to established criteria and procedures • Ask intake questions to understand callers’ needs and circumstances • Identify missing or incomplete intake information and obtain necessary details • Enter caller and prospective client information accurately into Lawmatics • Maintain complete, organized, and current intake records • Use RingCentral to manage incoming and outgoing telephone communications • Provide callers with clear information regarding next steps in the consultation process • Schedule consultations based on attorney availability and established procedures • Follow up on prospective client inquiries when requested • Protect confidential client and prospective client information • Collaborate with paralegals, legal assistants, attorneys, and administrative team members • Support additional intake and client service tasks as assigned and appropriately trained • Answer approximately 30 to 40 incoming calls each day professionally, warmly, and promptly

🎯 Requirements

• Full time remote position • Working hours: Monday through Friday, 8:30 a.m. to 5:30 p.m. EST • Location and time zone supported: Maryland, Eastern Standard Time • Advanced spoken and written English • Previous intake, customer service, reception, lead qualification, or client facing experience is required • Previous experience using a customer relationship management platform is preferred • Experience in a law firm or family law environment is preferred but not required • Ability to gather and document sensitive information accurately • Ability to maintain confidentiality and exercise sound judgment • Reliable availability throughout the established working schedule • Strong internet connection and a professional remote workspace • Lawmatics • RingCentral • Approximately 30 to 40 incoming calls per day