Intake and Case Support Specialist

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Manage client follow-ups via text messaging to ensure timely updates. • Answer inbound calls and conduct follow-up phone calls with clients and relevant parties. • Review Social Security files and documentation for accuracy and completeness. • Prepare and submit status requests to monitor case progress. • Review, request, and organize medical records for case development. • Prepare, organize, and submit records to the Social Security Administration. • Prepare and submit required Social Security forms and documentation on time. • Receive, review, and process incoming records and documentation. • Organize documentation for filings and case submissions. • Prepare and submit records to medical providers and related institutions. • Maintain accurate and detailed case notes for tracking and updates. • Coordinate and follow up on medical appointments and related documentation. • Communicate with Social Security Administration representatives regarding case matters.

🎯 Requirements

• Minimum of 1 year of experience in a client-facing role, such as customer service, sales, or legal/administrative support roles. • Strong ability to manage multiple client interactions and case details simultaneously. • Excellent written and verbal communication skills. • Ability to handle a moderate call volume daily (approximately 16–30 calls combined inbound and outbound). • High attention to detail when handling documentation and records. • Ability to work independently while following established procedures.

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.