Intake and Customer Service Coordinator I

🔥 0 minutes ago

🌐 Chile, Mexico, +2 more countries – Remote

🇨🇱 Chile – Remote 🇲🇽 Mexico – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Triage incoming calls and web submissions to ensure timely and accurate responses. • Request and follow up on client reviews, alerting the marketing team of new feedback. • Provide translation support for Spanish-speaking contacts. • Transition new matters to the legal team once intake is complete. • Guide potential new clients through the intake process, including drafting representation agreements and verifying payments. • Support the firm administrator and legal team with intake-related tasks. • Communicate effectively with clients, prospects, and internal team members. • Maintain accurate records in CRM and case management systems.

🎯 Requirements

• 2-3 years of experience with intake tasks. • Experience in customer service roles. • Legal background is appreciated. • Office Hours: 8:30 AM – 5:30 PM EST. • Expected Call Volume: 16–30 calls per day. • Spanish and English proficiency required. • Software/Tools: Lawmatics, 8x8, Slack, Clio, Outlook, Active Campaign.

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.