Intake Specialist, Client Intake & Administrative Support

🔥 0 minutes ago

🌐 Honduras, El Salvador, +2 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Client Support Specialist

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Provide exceptional customer service to prospective and existing clients • Ensure timely follow up on inquiries and requests • Support daily administrative operations and maintain organized workflows • Answer incoming phone calls and text messages promptly • Schedule classes and coordinate related logistics • Manage and organize email communications • Handle client intake and gather new client information • Maintain accurate records within Tutor Cruncher • Communicate with tutors regarding scheduling and operational needs • Update and manage information using Monday.com and Google Drive • Serve as the first point of contact for prospective and existing clients • Coordinate communications, scheduling, and administrative processes • Support students, families, and tutors while contributing to educational success

🎯 Requirements

• Working hours: Monday through Thursday, 10:30 a.m. to 7:30 p.m. CST; Sunday, 9:30 a.m. to 6:30 p.m. CST • Time Zone: CST • Expected call volume: 31 to 45 calls per day • CRM: Tutor Cruncher • VOIP: Quo • Other software: Monday.com and Google Drive • Reliable internet connection and power supply are required • Previous customer service, intake, or administrative experience is highly preferred • Excellent verbal and written communication skills • Outstanding customer service skills • Highly proactive with a strong sense of initiative • Fast learner with the ability to adapt quickly • Self motivated and results driven • Strong attention to detail • Excellent organizational and time management skills • Reliable and dependable • Ability to multitask in a fast paced environment • Strong follow through and accountability • Passion for education and helping others • Professional and positive attitude • Long term commitment and demonstrated job stability • English- and Spanish-speaking role • Resume in .DOC format, in English, required for application

🏖️ Benefits

• Competitive salary • Paid Time Off • Bonuses • 100% remote/home-based position • Full-time, long-term career opportunities • Parental Leave • Professional development and training • Dedicated team support • Alignment with our clients' core values