Intake Specialist – Intake & Conversion Specialist

🔥 0 minutes ago

🌐 Honduras, El Salvador, +2 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Performance Marketing

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Follow established intake scripts and qualification guidelines • Maintain clear and professional communication with potential clients • Coordinate with internal legal team regarding qualified cases • Manage and convert inbound calls into qualified cases • Handle high volume calls while maintaining professionalism and empathy • Accurately document client information in the CRM • Meet and exceed KPIs related to conversions and call handling • Serve as the first point of contact for incoming leads • Conduct follow up calls as needed to move leads through the pipeline

🎯 Requirements

• Time Zone: PST • First 6 to 8 months daytime shifts only: 8:30 AM to 5:30 PM or 9:30 AM to 6:30 PM • After initial period, rotation to later shifts such as 12:30 PM to 9:30 PM • Weekend availability may be required • Call volume expectation of 45+ calls per day depending on lead flow • Excellent command of the English language required • Experience in high volume call environments preferred • Experience using CRM systems required • Experience using VoIP phone systems required • Proficiency with email and calendar management tools required • Comfortable using internal communication platforms • Strong verbal communication skills • Persuasive and confident phone presence • Results-driven mindset • Ability to handle high call volume • Active listening and questioning skills • Goal-oriented and performance-motivated • Strong time management abilities • Detail-oriented documentation skills • Adaptability to shift changes • Ability to work independently after training period

🏖️ Benefits

• Competitive salary • Paid Time Off • Bonuses • 100% remote/home-based position • Full-time, long-term career opportunities • Parental Leave • Professional development and training • Dedicated team support • Performance measured through established KPIs with bonus opportunities