Intake Support Specialist

🔥 1 hour ago

🌐 Honduras, El Salvador, +2 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Serve as the first point of contact for prospective clients via phone, email, and live chat • Respond promptly to referral emails and client inquiries • Assist attorneys and team members with intake related administrative tasks • Answer inbound calls and make outbound follow up calls to prospective clients • Maintain consistent communication throughout the intake process to ensure an outstanding client experience • Gather and document all required information needed to open new client files • Maintain organized records within the case management system • Ensure all necessary information and requests are accounted for when opening new files

🎯 Requirements

• Bilingual English and Spanish communication skills • Customer service excellence • Active listening • Attention to detail • Organization and time management • Critical thinking • Follow up management • Adaptability • Empathy and professionalism • Ability to work independently • Willing to learn • Documents and application forms must be completed in English • Resume must be submitted in .DOC format and in English • Resume and documents must not contain contact information or compensation requirements • Ability to work 8:00 AM - 5:00 PM Eastern Time (EST/EDT)

🏖️ Benefits

• Competitive salary • Paid Time Off • Bonuses • 100% remote/home-based position • Full-time, long-term career opportunities • Parental Leave • Professional development and training • Dedicated team support • Alignment with our clients' core values