Virtual Client Care Administrative Assistant

🔥 1 minute ago

🌐 Honduras, El Salvador, +5 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟢 Junior

📋 Administrative Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Accurately document all findings and interactions in the CRM system • Maintain professionalism and empathy in all client and provider interactions • Contact providers on behalf of clients to request and review outstanding invoices and verify balances • Coordinate timely follow-ups with stakeholders • Negotiate with providers on behalf of clients after training period • Participate in daily, weekly, and monthly team meetings • Confirm insurance coverage applicability for clients • Communicate with multiple providers and consolidate inquiries for efficiency

🎯 Requirements

• Minimum of 1 year of experience with a client-facing role or customer service. • Sales Experience is required • Bilingual proficiency (English and Spanish) • Strong attention to detail and organizational skills • Excellent verbal and written communication skills • Emotional maturity and ability to handle sensitive information • Empathetic and professional demeanor • Ability to work independently and as part of a team • Comfortable with CRM systems and VoIP tools • Availability to work Monday to Friday, 9:00 AM–6:00 PM EST • Familiarity with CRM: Neos • Familiarity with VoIP: Intermedia • Must work Eastern Standard/Eastern Daylight Time hours

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification environment