Virtual Client Support Receptionist

🔥 0 minutes ago

🇧🇷 Brazil – Remote

💵 $1k - $1.1k / month

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Transfer calls to the appropriate team member or department • Use Lawmatics and PracticePanther to support call-related and client-related workflows • Answer incoming phone calls promptly and maintain a warm, professional tone • Maintain dependable attendance and remain available to answer calls throughout scheduled working hours • Serve as the primary point of contact for callers • Use Microsoft Office tools and Fireflies as required for assigned work • Manage multiple incoming calls during busy periods while remaining calm and organized • Follow up with referral sources • Use Google email, calendar, chat, and video tools for daily communication and scheduling • Use RingCentral for telephone communications • Follow up by phone with existing clients • Schedule appointments and maintain accurate calendar information • Gather initial information from callers before transferring them • Direct prospective client calls to the intake team when appropriate • Return phone calls in a timely manner

🎯 Requirements

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales • Advanced/native-level English skills (both written and spoken) • Bilingual verbal communication • Warm, friendly, and professional telephone presence • Clear and confident spoken English • Active listening skills • Empathetic and thoughtful communication • Ability to understand conversational context and adjust communication appropriately • Composure during periods of high call volume • Ability to manage several incoming calls without becoming overwhelmed • Reliable attendance and punctuality • Strong verbal communication skills • Professional call handling and call transfer skills • Scheduling and calendar coordination • Client service orientation • Follow-up and information gathering skills • Genuine interest in long-term receptionist work • Availability Monday through Friday, 9:00 AM to 6:00 PM EST • Familiarity with Lawmatics, PracticePanther, RingCentral, Google email, Google Calendar, Google chat and video tools, Microsoft Office suite, and Fireflies

🏖️ Benefits

• Remote work opportunity • Great Place to Work Certification company environment