Customer Operations Associate

🔥 11 minutes ago

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JobGet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🎯 Recruiter

🏪 Marketplace

👥 HR Tech

Recruitment • Marketplace • HR Tech

JobGet is the go-to marketplace and social job network for the Everyday Worker. It’s a fast-growing app that connects service-industry job seekers (restaurants, food service, retail, hospitality, healthcare, warehouse, trucking, customer support, and more) with employers using skill-based matching to surface local, high-intent candidates. JobGet simplifies and speeds hiring by learning about job seekers and expanding employer candidate pools beyond traditional job sites.

📋 Description

• Maximize our customers' results on our platform • Build and manage candidate pipelines for your accounts • Write and send candidate outreach • Closely monitor data on customer product adoption • Utilize and examine our data to solve customer problems, analyze trends, and inform decision-making • Become an expert on the RippleMatch platform, keeping roles and settings current • Manage projects that help push account-specific and Customer Success team objectives forward • Collaborate with our Customer Success Managers • Help solve tricky customer issues with product-focused solutions • Keep candidate pipelines accurate and moving to help students land roles

🎯 Requirements

• 0-3 years of experience in an analytical, operational, or customer-focused role (internships, academic projects, and relevant coursework count) • A data-driven problem solver who enjoys digging into information, identifying trends, and using insights to improve outcomes • Comfortable working with data and spreadsheets (Excel or Google Sheets); experience with SQL, analytics tools, or data visualization is a plus • Strong attention to detail with the ability to manage complex workflows, maintain accurate data, and identify opportunities to improve processes • A self-starter who takes ownership of projects, proactively identifies challenges, and follows through on solutions • Curious about how technology, data, and recruiting come together to solve real business problems • Strong written and verbal communication skills with the ability to collaborate across teams and clearly communicate findings, recommendations, and updates • Comfortable working in a fast-paced environment where priorities evolve and processes are continuously improving • Excited to become an expert in a SaaS platform and use data to help customers maximize the value they receive • Experience with startups, SaaS, recruiting technology, analytics, project management, or operations is a plus

🏖️ Benefits

• Flexible time off • Remote-first • Flexible work hours - our employees are in multiple time zones • Medical & dental plans • Parental leave • Employee stock options