Application & Integration Support Engineer

🕒 April 30

🇺🇸 United States – Remote

💵 $71k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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American Cancer Society

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1913

🤲 Charity

⚕️ Healthcare Insurance

🤝 Non-profit

Charity • Healthcare Insurance • Non-profit

American Cancer Society is a leading cancer-fighting organization dedicated to improving the lives of people with cancer and their families through advocacy, research, and patient support. Founded in 1913 by volunteers, it remains committed to its mission of ending cancer as we know it, for everyone. The organization impacts over 55 million lives annually by offering diverse career opportunities in various disciplines and maintaining a strong focus on diversity, equity, and inclusion. Through programs like Hope Lodge and a 24/7 cancer helpline, American Cancer Society provides crucial support and information to those affected by cancer. It is also known for its public policy advocacy through the Cancer Action Network, making significant strides in cancer prevention, detection, treatment, and survival.

📋 Description

• Troubleshoots complex enterprise application issues by analyzing system logs, error reports, and integration traces • Contributes to IT project teams by assisting in the design, configuration, and rollout of enterprise applications, integration solutions, and system upgrades • Assists in planning and executing release cycles by coordinating with cross-functional teams, validating build integrity, performing pre- and post-deployment testing • Monitors and optimizes application performance across Windows and Linux environments by leveraging monitoring tools • Identifies inefficiencies in workflows and system operations, recommending and implementing technical process improvements • Collaborates with Service Desk, Network Operations, and Infrastructure teams to provide Tier 2/3 escalation support for enterprise applications • Develops and maintains operational documentation, including runbooks, environment configuration guides, and deployment procedures

🎯 Requirements

• Minimum Degree Required: Associate Degree • Preferred Degree: Bachelor’s Degree • Relevant IT certifications preferred (e.g., Boomi, Linux+, Microsoft, AWS, ITIL) • 3 years in IT support or application/system administration

🏖️ Benefits

• generous paid time off policy • medical, dental, retirement benefits • wellness programs • professional development programs