Junior Customer Success Manager

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November 24

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Livestorm

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SaaS • Enterprise • Telecommunications

Livestorm is a platform founded in 2016 that enables companies to conduct online meetings, webinars, and virtual events. It provides an end-to-end solution for video engagement through its web-browser platform, facilitating the promotion, hosting, and analysis of online events. The platform is designed with user-friendliness in mind and serves businesses of all sizes, from startups to Fortune 500 companies. Notable brands such as Shopify and Honda use Livestorm for premium video engagement. The company is committed to sustainability by reducing the need for business travel and fostering a diverse and inclusive company culture. Livestorm operates as a fully remote company with headquarters in Paris, and it employs a global team.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📡 Telecommunications

📋 Description

• Manage a large number of Livestorm Enterprise customers, ensuring revenue growth and customer retention at scale • Serve as the primary point of contact for your accounts, building trusted relationships effectively across the given volume of customers • Drive customer onboarding and product adoption through streamlined processes and scalable approaches • Proactively identify and address churn risks using data-driven insights and automated workflows • Leverage creative solutions, tools, and automation to engage customers effectively and deliver value at scale • Use a data-driven approach to monitor account health, prioritize outreach, and execute retention strategies • Collaborate with Sales and Customer Care teams for a seamless customer experience • Gather and relay actionable customer feedback to the Product team for product improvements • Work closely with Account Managers to understand customer needs and identify opportunities for engagement • Continuously optimize and scale customer success processes to maximize effectiveness and impact

🎯 Requirements

• 2+ years of experience in Customer Success, Consulting, or any other client-facing role • Fluent in French and English (written and spoken) • Experience in SaaS/tech industry • Excellent organizational and communication skills • Creativity in developing engagement strategies that work at scale • Experience with technical products or webinars is a big plus • Strong ability to build comprehensive account knowledge and effectively communicate key information • Good technical aptitude with the ability to work with customer playbooks, leveraging AI tools and automation to scale operations efficiently • Flexible and agile in adapting to quick changes in a fast-paced environment • Strong interpersonal skills, team player, exceptional communication skills

🏖️ Benefits

• 100% remote with a work-from-anywhere policy • Offsite once a year • Teambuildings twice a year • Afterworks and online events once a month • Coworking space covered up to €350 or $350 including VAT per month • Paid day off for your birthday • Days off donation policy to support each other in case of difficult times • Learning & Development program: access to classes on Udemy for Business, with a budget of €750 or $750 per year for training, conferences, books • Additional equipment: €1,000 or $1,000 to equip for remote work after 6 months of employment • Health insurance with Alan (covered at 50%), can cover family at 50% too • Lunch vouchers with Swile (covered at 50%) • CSE with cultural & sports activities via Leeto • Sustainable mobility package for daily trips, €500 per year if using a personal bicycle or shared mobility services • For US contracts: Platinum health plan, Livestorm covers 97% of employee fees, 67% for dependents, 401K with company match, 25 days paid time-off, parental leave for first and second parents