ServiceNow Analyst – CSM, SPM

🕒 April 30

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Landis+Gyr

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1896

⚡ Energy

☁️ SaaS

Energy • Technology • SaaS

Landis+Gyr is a leading provider of integrated energy management solutions, focusing on advanced metering infrastructure, smart grid technologies, and energy analytics. The company aims to help utilities and consumers manage energy consumption through innovative technology and data-driven insights that promote efficiency and sustainability.

📋 Description

• Main tier 1 and 2 CSM and SPM technical point of contact to end users (Platform, Workspaces and Portal). • Work with key IT and Business stakeholders to capture business and user requirements. • Understand and discuss functional/business requirements and customize ServiceNow accordingly. • Configure and customize CSM and SPM in alignment with project decisions and approved Change. • Translate technical complexities to platform and product-line owners, as well as architects, ensuring understanding of design decisions. • Configure the Agent and Now Mobile apps. • Work with the CSM and SPM users and the ServiceNow Team to complete platform upgrade projects. • Manage Update Set creation and migration, following the Landis+Gyr IT Change Management policy. • Interface with implementation partners.

🎯 Requirements

• Strong experience with ServiceNow CSM (Customer Service Management) – implementation, configuration, and support • Strong experience with ServiceNow SPM (Strategic Portfolio Management) – implementation, configuration, and support • Advanced/expert-level proficiency in both CSM and SPM modules • Minimum of 4 years of experience working with ServiceNow, specifically in: Implementation Configuration/customization Support (incidents and change requests) • Proven experience working in corporate environments, interacting with both business and IT stakeholders • Fluent English (Mandatory)

🏖️ Benefits

• N/A