B2B Account Manager

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🕒 March 20

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Jobs for Humanity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

📚 Education

🎯 Recruiter

B2B • Education • Recruitment

Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.

📋 Description

• Define a practical hybrid account‑management approach, combining high‑touch and scaled support • Develop customer segmentation (e.g. Tier A/B/C) based on complexity, risk, and technical needs • Recommend the size, roles, and structure of the account‑management team • Outline how account managers interact with technical specialists, operations, policy, and data teams • Create clear workflows for handling technical issues, release communications, change deployment, and customer readiness • Establish escalation routes and clarity around RACI (roles and responsibilities) • Propose reporting and insight‑tracking mechanisms (customer health, error patterns, readiness indicators) • Create practical templates such as customer engagement plans, change‑readiness checklists, issue‑triage scripts, and briefing packs • Recommend tooling or CRM‑light approaches suitable for supporting 500–1000 accounts • Provide a roadmap for phased rollout • Train internal staff and embed repeatable processes • Advise on metrics to track success and refine the model over time

🎯 Requirements

• Demonstrable experience creating scalable customer‑support or account‑management structures for high‑volume customer bases • Experience defining segmentation models and establishing multi‑tier service approaches • Ability to map workflows, define roles and responsibilities, and build efficient end‑to‑end processes • Comfortable working with large volume data to shape decisions and priorities • Skilled at facilitating workshops, and engaging with different customer types • Ability to produce crisp, plain‑English guidance and materials.

🏖️ Benefits

• Disability Confident Scheme guarantees to interview all candidates with a disability who meet criteria • Armed Forces Commitment guarantees to interview veterans or spouses of military personnel who meet criteria