Call Centre Agent

Job not on LinkedIn

🕒 Yesterday

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Logo of Jobs for Humanity

Jobs for Humanity

11 - 50 employees

Founded 2020

🤝 B2B

📚 Education

🎯 Recruiter

B2B • Education • Recruitment

Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.

📋 Description

• Assist Members & customers with roadside breakdown assistance • Deliver excellent customer service, meeting KPIs and performance targets • Create a positive first impression by being professional, friendly & helpful • Handle objections & resolve issues, escalating complex cases when needed • Contribute to process improvements and team success

🎯 Requirements

• At least 1 year of experience in Customer Service • At least 1 year of experience in a Contact Centre (preferred) • Excellent communication & problem-solving skills • Ability to stay calm & think fast in urgent situations • Strong teamwork, adaptability, and attention to detail • Commitment to growing your career with AA Ireland • A strong work ethic & results-driven mindset

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