Client Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jobsity

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jobsity is a nearshore IT staffing and BPO services company that provides pre-vetted, dedicated software developers and support staff across the software development lifecycle. They deliver end-to-end hiring solutions—handling recruitment, onboarding, payroll, equipment, and employment law—while matching talent in overlapping time zones from 20+ Latin American countries to act as extensions of client teams.

📋 Description

• Develop a solid understanding of Signpost's products and service capabilities • Configure customer accounts, users, routing, integrations, and credentials • Build and update templated websites and landing pages using approved customer copy and services • Set up or validate Yext, Google Analytics, Google Search Console, DNS, and related marketing connections • Review customer goals and expectations and align them with Signpost's product and service offerings • Develop and maintain implementation project plans and supporting documentation • Create task assignments, training materials, report requirements, process flows, dashboard metrics, and implementation checklists • Provide accurate timelines for project deliverables and manage client and internal workflow across milestones • Complete implementation checklists, document progress, and flag blockers quickly • Coordinate with Signpost's customer-facing onboarding team on requirements, handoffs, and go-live readiness • Handle approved back-office changes, including website edits, copy updates, user additions, and recurring maintenance • Maintain accurate records in Signpost systems and follow established SOPs • Identify service issue trends and work with cross-functional teams on improvement plans • Partner with Sales, Account Management, and Customer Support to support a seamless client transition • Complete other job-related duties as assigned • Deliver implementations accurately and on time, reduce time from handoff to activation, minimize rework and escalations, maintain setup documentation, and adhere to Signpost processes and quality standards

🎯 Requirements

• 2–4 years in SaaS onboarding, implementation, technical support, web operations, or customer operations • Experience training clients on cloud-based software • Project management experience within a client or consulting service • Comfort with website CMS tools, DNS, Google Analytics/Search Console, and third-party integrations • Experience working from playbooks, checklists, and ticketing/CRM systems • Strong attention to detail and ability to manage multiple implementations at once • Business process analysis and problem resolution skills • Experience working with cross-functional teams in a matrix environment • Clear written English and reliable async communication • Experience with local-business marketing, websites, listings, or paid social (nice to have) • Background supporting home-services businesses such as roofing, HVAC, or plumbing (nice to have) • Basic HTML/CSS or no-code website-builder experience (nice to have) • Self-motivated and results-oriented • Comfortable in a fast-paced environment • Ability to identify issues and problem-solve as needed • Ability to adapt to change and eagerness to learn • Strong interpersonal skills and ability to work across the organization and with multiple customers at once • Daily use of standard office equipment, including computer, headset, monitors, keyboard, and mouse • Prolonged periods of sitting, screen usage, and phone/chat interaction

🏖️ Benefits

• Full time • Flexibility • Fully remote work arrangement