Onboarding Operations Specialist

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Review RCS applications and assess use cases against North American and international carrier regulations and fraud-prevention requirements • Monitor regulatory changes and provide proactive onboarding and compliance guidance • Handle escalations and work cross-functionally to resolve issues • Perform QA checks on AI-generated and agent-reviewed decisions • Maintain and update documentation aligned with industry standards • Provide white-glove customer support via Zendesk, ServiceNow, and Slack • Identify inefficiencies, propose solutions, and improve workflows and compliance processes • Manage high-volume inquiries, multiple priorities, and SLAs • Troubleshoot, enforce compliance, and lead operational improvements

🎯 Requirements

• Availability to work Monday-Friday, 8:00 AM–5:00 PM CT or 9:00 AM–6:00 PM CT • Ability to work remotely, demonstrating strong time management, self-discipline, and reliability • Strong verbal and written communication skills • 1-2 years of experience in operations and support • Ability to apply codes of conduct and best practices to ensure industry compliance • Customer-first mindset • Ability to work cross-functionally, independently, and within a team in a fast-paced environment • Ability to prioritize tasks, manage workloads efficiently, and meet deadlines • Attention to detail when reviewing documents, assessing risks, and following procedures • Quick adaptability to new systems, workflows, and evolving business needs • Self-motivated, open to feedback, and eager to learn and grow • Willingness to take on new challenges and responsibilities as business needs change • Familiarity with Google Workspace and Microsoft 365 • Experience using ServiceNow, Zendesk, Slack, or similar tools • Exposure to compliance-related tasks • Basic knowledge of quality assurance or process documentation • Experience in project coordination or administrative tasks • Familiarity with RCS Industry Guidelines and Best Practices in North America

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Volunteering and donation support