Chargeback Operations Analyst

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Sezzle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

Fintech • B2C • eCommerce

Sezzle is a financial technology company that offers a "buy now, pay later" service, allowing consumers to purchase products and pay for them in four interest-free installments over six weeks. The Sezzle app provides users with a flexible financing alternative to traditional credit cards, enabling instant approval decisions without impacting credit scores. Sezzle partners with various top brands, including Amazon, Walmart, and Target, to offer in-app and in-store payment options. The company's mission is to empower consumers financially by providing more financial freedom and control. It is available as a mobile app, with millions of downloads and high user ratings, and works towards accessibility and inclusion on its platform.

📋 Description

• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes • Collaborate cross-functionally with fraud and disputes departments to determine case-by-case next steps • Investigate transactions using internal policies and review methodologies to identify patterns and trends • Analyze account patterns using internal systems and tools • Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools • Maintain strong domain knowledge of fraud prevention techniques and technologies • Meet or exceed SLAs for timely resolution of queued cases and minimize potential losses • Handle escalations from internal and external stakeholders professionally and efficiently • Work Monday through Friday between 9:00 am and 5:30 pm CST

🎯 Requirements

• Bachelor's degree from an accredited institution • Minimum 1 year of experience processing chargebacks or investigating and resolving fraud incidents • Experience analyzing data and making impactful decisions in a fast-paced, sometimes ambiguous environment • Attention to detail and ability to multitask • Excellent problem-solving and analytical skills • Strong business judgment and communication skills • Ability to self-start and work with minimal supervision after training • Ability to work through holidays • Only English resumes accepted • Preferred: 2+ years of experience processing chargebacks or fraud claims, or handling live transactions against fraudulent activity in e-commerce, banking, fintech, or financial institutions • Preferred: Availability to start within two weeks following an offer

🏖️ Benefits

• Career advancement opportunities • Dynamic, fast-paced work environment • Opportunity to make recommendations to improve and scale processes • Culture focused on high standards, innovation, calculated risk-taking, trust, ownership, and results