Market Operations Associate

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🔥 0 minutes ago

🌐 Colombia, Brazil, +2 more countries – Remote

🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote

💵 $950 - $1.2k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Wingz

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🚗 Transport

🏥 Healthcare

🤝 B2B

💰 $11M Series B - Wingz on 2016-01

Transport • Healthcare • B2B

Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). It operates a network of credentialed, independent-contractor drivers who provide transport for vulnerable populations (members/patients) to and from medical appointments, and partners with NEMT brokers and payors (insurers, Medicaid/Medicare, employers). Wingz emphasizes safety through a certification process, purpose-built software tailored to NEMT, transparent pricing with no surge, and dedicated, human-centered support. The company has provided over 1 million rides and operates across multiple U. S. states.

📋 Description

• Make fast first contact with new driver applicants and guide them through the application, where assigned to Driver Onboarding & Activation • Run onboarding interviews and decide who advances • Review driver documents for accuracy and compliance and coach applicants through corrections • Coordinate background checks and screenings until cleared • Run activation calls so new drivers are confident on the app • Maintain the driver roster through expiration outreach, reactivation checks, and removal of inactive drivers • Build driver schedules and assign trips, fill schedule gaps, use AI-assisted dispatching tools, identify tooling errors, and notify drivers of changes, where assigned to Dispatch & Scheduling • Monitor on-time performance and intervene before trips go late • Own urgent trip reassignments and keep clients informed, where assigned to OTP Specialist • Build and adjust routes, ensure GPS activation before pickup, coach drivers, and protect billing and claims accuracy, where assigned to Routing Specialist • Cover operational areas in newer or smaller markets and shift focus toward current market constraints, where assigned to Market Associate • Own daily and weekly targets and resolve area-specific problems • Escalate issues beyond authority with attempted solutions and recommendations • Maintain accurate driver and trip records • Improve and document procedures • Cross-train as backup and identify operational patterns

🎯 Requirements

• 2–4 years in operations, dispatch, logistics, or program coordination with ownership of outcomes • Sound judgment without a script • Ability to make and defend quick tradeoff decisions • Comfort being measured daily against performance targets • Ability to manage multiple threads and switch between them without dropping any • Strong written and verbal communication • Composure in interrupt-driven situations • High attention to detail and accurate recordkeeping • Strong spreadsheet skills and ability to learn new tools quickly • Willingness to work ET hours, including weekend or holiday rotation depending on assignment • Reliable high-speed internet and a quiet space for video calls • Preferred: NEMT, healthcare transportation, or regulated service experience • Preferred: dispatch, fleet, or last-mile operations background • Preferred: applicant tracking or recruiting platform experience • Preferred: group interview or high-volume onboarding experience • Preferred: AI-assisted operational tooling experience

🏖️ Benefits

• 10 PTO and HMO after the probationary period • Semi-monthly pay-out frequency