Technical Support Specialist

🔥 12 hours ago

💃 Latin America – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jobsity

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jobsity is a nearshore IT staffing and BPO services company that provides pre-vetted, dedicated software developers and support staff across the software development lifecycle. They deliver end-to-end hiring solutions—handling recruitment, onboarding, payroll, equipment, and employment law—while matching talent in overlapping time zones from 20+ Latin American countries to act as extensions of client teams.

📋 Description

• Effectively resolve customer inquiries in a considerate, accurate, and timely manner • Triage, respond to, and de-escalate inbound customer support requests while maintaining professionalism and customer satisfaction • Troubleshoot all aspects of the client's platform and technology • Contribute to handling escalations while working cross-functionally with Support, Customer Success, Product, and Engineering • Maintain detailed support documentation for internal and external use • Contribute to developing best practices, team processes, and peer training • Advocate for customers and solutions that best enable them on client software

🎯 Requirements

• 0–2 years of B2B software customer support experience • Demonstrated ability to evaluate, troubleshoot, and triage customer issues, as well as replicate and document them for further escalation • Experience troubleshooting AV (audio/video) software, hardware, and setups is preferred • Experience troubleshooting and diagnosing complex network and security issues is preferred • Genuine curiosity and enjoyment of solving complex problems • Strong troubleshooting, evaluation, and triage skills • Ability to replicate and clearly document issues for escalation • Professionalism and composure when de-escalating customer requests • Team-oriented mindset, comfortable working cross-functionally with Support, Customer Success, Product, and Engineering • Strong written and verbal communication skills • Customer advocacy mindset genuinely invested in helping customers succeed with the product