Flemish Customer Care Agent

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🕒 September 17, 2025

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Job Squad

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 B2C

🏪 Marketplace

Recruitment • B2C • Marketplace

Job Squad is an online platform that connects candidates with job opportunities across various locations and industries. They offer services in multiple languages and cater to a global audience with a special focus on customer support and business development roles. With a strong presence in numerous countries, they provide both remote and in-office job options. Job Squad’s website also emphasizes user experience, employing cookies for enhanced analytics and marketing purposes.

📋 Description

• Provide exceptional customer service to current and potential clients for a Dutch energy company • Follow procedures to ensure a great customer experience • Respond to incoming calls, chats and emails and support customers • Assist customers with invoices, reminders and payments • Support customers with tariff changes and contract questions • Manage complaints (e.g., overcharges or overpayments) • Help with retention and move requests • Identify and act on sales opportunities in a service-oriented way

🎯 Requirements

• Native-level spoken and written Flemish • English at basic level (B2) • Experience with CRM systems is a plus • Good understanding and level of computer handling skills • Ability to multitask, be adaptive and confident to lead a conversation • Takes initiative, asks questions, makes suggestions and is flexible

🏖️ Benefits

• Work remotely from your home in Greece • 40 hours work week: Work from Monday - Saturday • Performance bonus • Relocation package (including flight and initial hotel) • Assistance with finding accommodation and opening a bank account • Private health insurance • Career development opportunities within the company (become senior agent or team leader) • Paid training period