Fire System Support Technician

🔥 1 hour ago

🗽 New York – Remote

🗽 New York – Remote

💵 $25 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Johnson Controls

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1885

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Johnson Controls is a global leader in creating smart building technologies, software, and services. With over 100,000 employees across 150 countries, the company offers the world's largest portfolio in HVAC equipment, building automation, and control systems. Their innovative solutions include industrial refrigeration, fire detection, and security systems, enhancing efficiency and sustainability. Johnson Controls is committed to helping customers achieve their sustainability goals with technologies like OpenBlue, which provides real-time data visibility and management systems for optimizing building performance. Their services span from digital solutions for energy management to advanced security and fire safety systems.

📋 Description

• Support the dedicated Fire Remote Solutions and Services team within Johnson Controls and other Business Units as required. • Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors. • Generate field service work orders when unable to resolve customer issues. • Keep up to date on changes and new developments in products and technology. • Create detailed documentation/incident reporting of troubleshooting and diagnosis of customer equipment. • Deliver routine and on time reporting to the customer regarding their system, status, health, and compliance status. • Perform other custom support functions as stated in customer contracts as it relates to compliance or their fire alarm systems. • Perform remote upload/download of panels.

🎯 Requirements

• 6 years of experience installing and/or servicing fire alarm/security products or technical/remote support of same. • Demonstrated knowledge of various fire panels and combo panels: Simplex, FireLite, Silent Knight, DMP, Radionics, Focus, Vista, and DSC panels. • Strong computer skills/knowledge and competency in Microsoft Windows & Office products. • Knowledge of NFPA fire code. • High School or Equivalent • Ability to read blueprints and technical documentation. • Preferred NICET Level 2 or greater in Fire Alarm Systems preferred.

🏖️ Benefits

• Competitive benefits package