Tier II Product Technical Support Engineer

October 29

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $100k - $134k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

🦅 H1B Visa Sponsor

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Johnson Controls

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Enterprise • SaaS • Security

Johnson Controls is a global leader in creating smart building technologies, software, and services. With over 100,000 employees across 150 countries, the company offers the world's largest portfolio in HVAC equipment, building automation, and control systems. Their innovative solutions include industrial refrigeration, fire detection, and security systems, enhancing efficiency and sustainability. Johnson Controls is committed to helping customers achieve their sustainability goals with technologies like OpenBlue, which provides real-time data visibility and management systems for optimizing building performance. Their services span from digital solutions for energy management to advanced security and fire safety systems.

10,000+ employees

Founded 1885

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas • Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations. • Accountable for timely and high quality product service literature • Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility. • Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. • Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level. They will support key customer accounts as a technical resource to the branches. • Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer. • Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on BE equipment • Manages Technical Escalations from Tier I To develop and maintain "a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites.

🎯 Requirements

• Must be able to travel up to 20% • Bachelor’s degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products. • Analyze and solve complex product system problems. • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail. • Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers.

🏖️ Benefits

• Competitive salary • Paid vacation/holidays/sick time- 15 days of vacation first year • Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one! • Encouraging and collaborative team environment • Dedication to safety through our Zero Harm policy