Director, Provider Operations

🕒 May 13

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9amHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 $16M Series A on 2022-04

9amHealth is complete cardiometabolic care—a first-of-its-kind, whole-body approach to preventing and treating diabetes, obesity, high cholesterol, and hypertension. We partner with businesses looking to provide effective health benefits to their members while reducing overall healthcare costs.

📋 Description

• Own the end-to-end provider lifecycle across W2 and 1099 networks—from hiring and onboarding through engagement, performance, retention, and offboarding. • Design and continuously improve a best-in-class provider experience, including community, feedback loops, and engagement strategies. • Establish and track key metrics (satisfaction, engagement, retention, tenure) and translate insights into operational and product improvements. • Partner with Product and Engineering to build provider-facing experiences that improve efficiency and reduce friction • Monitor provider performance metrics in collaboration with Clinical Operations and Quality leads and assist in providing feedback and performance coaching as it relates to quality of care, productivity, and efficiency • Define and execute the provider workforce strategy aligned to business growth, demand, and regulatory requirements. • Own provider supply planning, including capacity forecasting, state expansion strategy, and licensing approach. • Partner with Recruiting to build high-quality pipelines and drive hiring outcomes (time-to-fill, quality, early retention), ensuring the right provider mix (MD vs NP, W2 vs 1099). • Own provider performance frameworks across quality, productivity, and efficiency. • Monitor and optimize provider utilization and capacity across networks. • Design compensation and incentive models aligned with outcomes, and continuously evaluate provider unit economics to drive cost-effective, scalable growth in partnership with Clinical and Finance. • Own provider payment operations, including 1099 invoicing accuracy, timeliness, and transparency • Own the strategy and operating model for the 1099 network, including when and how to leverage it alongside W2 providers. • Lead provider operations infrastructure, including payment systems, workflows, and tools to ensure accuracy, efficiency, and scalability. • Partner cross-functionally with Product, Engineering, Clinical, and Operations to build systems and experiences that reduce friction and enable high-quality care delivery at scale.

🎯 Requirements

• 10+ years of experience in healthcare operations, provider operations, or workforce management • 5+ years of leadership experience managing provider teams and/or large-scale clinical operations • Proven track record of building and scaling provider or workforce operations in high-growth environments • Strong analytical and strategic thinking skills with experience managing capacity, utilization, and cost • Experience working cross-functionally with Product, Finance, and Recruiting teams • Experience in telehealth, digital health, or value-based care models (preferred) • Deep experience working closely with clinicians (preferred) • Experience managing both W2 and 1099 workforce models (preferred)

🏖️ Benefits

• Comprehensive benefits package, including health, dental, and vision insurance • Flexible PTO and work from home options • Professional development budget and support for continuing education