Implementation Manager

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9amHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 $16M Series A on 2022-04

9amHealth is complete cardiometabolic care—a first-of-its-kind, whole-body approach to preventing and treating diabetes, obesity, high cholesterol, and hypertension. We partner with businesses looking to provide effective health benefits to their members while reducing overall healthcare costs.

📋 Description

• Own the full implementation lifecycle for new employer and partner accounts — from contract signature through go-live and into ongoing configuration support, including post-launch changes, re-implementations, and expansion onboarding • Build and manage detailed project plans with clear milestones, owners, and timelines; keep internal and client stakeholders aligned throughout • Lead client-facing kickoff calls and working sessions, serving as the primary point of contact during implementation • Coordinate across Sales, Marketing, Partnerships, Product, Clinical, and Operations to ensure seamless handoffs and on-time launches • Configure and manage technical setup including SSO integrations, data feeds, and eligibility file processing; troubleshoot integration issues and escalate to Product and Engineering when needed • Develop and refine implementation playbooks, templates, and processes that scale as the business grow • Track implementation KPIs including time-to-launch, issue resolution time, and launch quality; surface trends to drive continuous improvement • Maintain clean documentation in CRM and project management tools throughout the client lifecycle

🎯 Requirements

• 5+ years of experience in implementation, customer onboarding, project management, or a related role; digital health or SaaS experience preferred • Demonstrated ability to manage multiple complex implementations simultaneously • Comfortable engaging credibly in conversations about data formats, file transfers, SSO, and API integrations • Experienced working with benefits administration systems or employer group data is a strong plus • Highly organized with excellent project management instincts; familiar with tools like Asana, Slack, Confluence, and Jira • Strong communicator who can translate technical details for non-technical clients and business context for internal teams • A proactive problem-solver who finds issues before clients do and owns them through resolution • Experienced in B2B2C or employer-facing environments is a plus

🏖️ Benefits

• health, dental, and vision insurance • flexible PTO • work from home options • professional development budget • support continuing education • meaningful impact on chronic disease management and patient outcomes