Director, Payments – Risk Operations

🕒 May 12

🇺🇸 United States – Remote

💵 $180k - $200k / year

⏰ Full Time

🔴 Lead

🎲 Risk

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💄 Beauty

🧘 Wellness

SaaS • Beauty • Wellness

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Own the full lifecycle: onboarding, pricing, underwriting, monitoring, disputes, and support. • Define and operate against core metrics: approval rates, loss rates, false positives, time-to-decision. • Build a highly instrumented, scalable system with clear feedback loops — including monitoring for decision quality, and failure modes — and drive continuous improvement. • Reimagine the payments operations stack as an AI-native system, where humans manage exceptions, not volume. • Build and deploy agent-based workflows, LLM-assisted investigation tools, and real-time decisioning at scale. • Continuously raise the bar for what AI-forward operations looks like in a PayFac context. • Partner with Product and Engineering to ship internal AI tooling that compounds over time, as well as select external vendors. • Own portfolio-level losses, balancing growth, protection, and customer experience. • Thoughtfully evolve Boulevard's risk appetite and control frameworks in partnership with the GM Fintech. • Design and refine underwriting and monitoring strategies; proactively identify and address emerging risks. • Ensure adherence to applicable regulations, card network rules, and PayFac requirements. • Partner with Legal and Compliance to maintain strong control frameworks, audits, and reporting. • Manage relationships with acquirers, processors, and banking partners; represent Boulevard credibly in external risk discussions. • Serve as the central accountability point for Payments Operations across Product, Engineering, CX, Sales, and Finance. • Translate operational insights into product and policy improvements. • Lead a high-performing team across underwriting, risk, and compliance ops — evolving from manual processing to system oversight and exception handling.

🎯 Requirements

• 10+ years in operations, with 7+ years in payments, fintech, and/or risk; significant PayFac experience strongly preferred. • Demonstrated success building AI-native decisioning systems — agent workflows, rules engines, ML-assisted approaches — that improved outcomes. • Deep expertise in payments, acquiring, and/or risk underwriting, fraud, chargebacks, and transaction monitoring. • Proven track record of owning portfolio-level performance with clear accountability for loss rates, approval rates, and operational efficiency. • Proven ability to lead operational evolution — moving teams from manual workflows to system oversight. • Senior-level experience engaging with external partners (acquirers, processors) and cross-functional partnerships across Product, Engineering, Legal, and Compliance.

🏖️ Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote with a work from home stipend every month. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.