Creative Operations & Design Manager

🕒 March 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

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Found

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

⚕️ Healthcare Insurance

🧘 Wellness

💊 Pharmaceuticals

Healthcare Insurance • Wellness • Pharmaceuticals

Found is a telehealth company that specializes in personalized weight loss programs. It utilizes expert clinicians trained in obesity medicine to craft individualized plans that often include prescription medications, lifestyle guidance, and continuous support through health coaches and an AI-powered assistant. With a focus on comprehensive care, Found aims to help members understand the root causes of their weight-related issues while providing effective tools for sustainable weight management.

📋 Description

• Own the end-to-end creative intake and prioritization process across all marketing requests • Build and maintain trafficking workflows to coordinate deliverables across agencies and freelancers • Establish clear briefing standards, timelines, and feedback loops to reduce revision cycles • Track creative project status and proactively surface blockers to marketing leadership • Develop and iterate on systems that improve team-wide visibility into creative pipeline • Provide rapid-turn design execution across channel needs • Produce high-quality assets including social graphics, email templates, and landing page visuals • Comfortable leveraging AI tools to accelerate and scale creative production • Maintain and evolve a scalable asset library and design template system for internal use • Improve testing velocity by reducing reliance on external creative turnaround for iterative content • Serve as a brand guardian, reviewing assets across teams to ensure visual and tonal alignment and compliance • Maintain and update brand guidelines documentation as the visual identity evolves • Audit creative output across agencies and freelancers, providing actionable feedback to close gaps • Partner with marketing leadership to codify standards for new channels and formats • Manage day-to-day relationships with agencies and freelance designers • Oversee onboarding, scoping, and performance tracking for external creative partners • Ensure external partners are briefed efficiently and delivering against timelines and quality standards • Identify opportunities to reduce external dependency over time by building internal capability

🎯 Requirements

• 5+ years of experience in creative operations, in-house design, or a hybrid marketing/design role • Strong hands-on design skills with proficiency in Figma, Canva, Adobe Creative Suite, or equivalent tools • Demonstrated experience managing creative workflows across internal teams and external vendors • Ability to produce polished, on-brand assets across digital formats quickly and independently • Strong project management instincts with experience tracking multiple concurrent workstreams • Exceptional attention to detail and commitment to brand consistency across touchpoints • Clear communicator who can give and receive creative feedback constructively. • Experience in healthcare, consumer tech, or another regulated industry (preferred) • Familiarity with project management tools (Notion or similar) (preferred) • Experience scaling creative operations in a high-growth environment (preferred) • Understanding of performance marketing principles and how creative connects to testing strategy (preferred) • Self-starter comfortable building systems from scratch and improving processes over time (preferred) • Genuine interest in how technology can make quality healthcare more accessible (preferred)

🏖️ Benefits

• Equal Opportunity Employer • Diversity celebration