Creator Care Payments Specialist

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Statusphere

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

💰 Seed Round on 2022-11

Marketing • Social Media • eCommerce

Statusphere is a marketing platform specializing in micro-influencer marketing and user-generated content (UGC) for brands. It helps brands scale their content creation and marketing efforts by connecting them with vetted creators to generate and repurpose content across social media and other marketing channels. The platform offers advanced matchmaking and fulfillment technology to enhance influencer campaigns, ensuring high-quality content and increased marketing ROI. Statusphere supports retail campaigns with geo-targeting and in-store influencer activations, providing comprehensive reporting and analytics to track campaign performance. Trusted by over 700 brands, Statusphere aims to boost brand awareness and engagement through its innovative micro-influencer marketing solutions.

📋 Description

• Monitor email, DMs, and creator-facing chat and assist in responding to creator inquiries in a timely and professional manner. • Ensure all creator communications are clear, accurate, empathetic, and consistent with company policies, processes, and brand standards. • Assist in creator collaboration onboarding and set up when a senior associate is unavailable as backup support. • Accurately review creator collaboration compensation eligibility. • Manage end-to-end creator payment operations by processing, monitoring, troubleshooting, and resolving payment issues through Tipalti and the joinstatus platform to ensure accurate and timely payments. • Investigate and resolve payment exceptions, including failed, rejected, delayed, or returned payments by identifying root causes, reprocessing payments when needed, and coordinating with internal teams and Tipalti Support.

🎯 Requirements

• 2+ years of experience in creator support, influencer marketing, social media management, customer support, community management, or a related client-facing role, preferably in a fast-paced, digital marketing, or startup environment. • Strong problem-solving skills and the ability to identify patterns, root causes, and opportunities for operational improvement. • Understanding of the importance of safeguarding personally identifiable information, banking information, and tax documentation. • Dependable, organized, service-oriented, and comfortable taking full ownership of payment issues from identification through resolution. • Ability to work efficiently while maintaining attention to the details. • Strong self-starter and problem-solving mentality with the ability to act and react in a professional manner when confronted with adverse situations. • Demonstrates critical thinking, personal organization, and interpersonal skills. • Growth mindset: an ability and desire to learn and pivot skill sets based on business needs. • Delivers written and verbal communication in a clear, compelling manner with minimal errors. • Proven ability to prioritize and multitask and manage multiple projects simultaneously. • Enjoys working on a team but is successful working independently and taking ownership of tasks.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Accrued PTO + paid holidays • 4% 401(k) match • Remote work • Paid parental leave • Employee stock options • Opportunities for growth & leadership in a fast-growing company • Collaborative, innovative, positive, team-oriented culture