MSP Technology Operations Specialist – SolarWinds

🔥 0 minutes ago

🌐 Sri Lanka, Romania, +1 more countries – Remote

🇱🇰 Sri Lanka – Remote 🇷🇴 Romania – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jolera

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

B2B • Cybersecurity • Enterprise

Jolera is a global systems integrator and managed services provider delivering managed IT, cloud, cybersecurity, application management, infrastructure management, end-user support and IT consulting. Founded in Toronto and operating in 24 countries, Jolera provides 24/7/365 global service desks and network operations, AI and data solutions, and partners as an MSP/ISP/VAR to serve industries such as construction, manufacturing, telco, energy, financial services and media. The company emphasizes secure, scalable, always-on IT operations, process intelligence, and strategic channel partnerships.

📋 Description

• Serve as the technical Subject Matter Expert for Jolera's SolarWinds Platform within its managed service model. • Administer and maintain the SolarWinds Platform and associated modules. • Manage platform configuration, users, permissions, licensing, polling engines, monitoring templates, alerts, dashboards, and reports. • Own the SolarWinds technical component of client onboarding. • Identify infrastructure and services requiring monitoring and onboard servers, network devices, applications, storage, virtualization, and other supported infrastructure. • Configure polling methods, monitoring templates, thresholds, alerts, dependencies, dashboards, and reports. • Validate monitoring and resolve onboarding or communication issues before service go-live. • Monitor platform health, performance, capacity, and alerting effectiveness. • Perform maintenance, upgrades, patches, and configuration changes according to Change Management processes. • Develop automation using SolarWinds APIs, PowerShell, scripting, and other appropriate technologies. • Develop and maintain integrations with PSA, ITSM, RMM, reporting, CMDB, and automation platforms. • Provide advanced troubleshooting, root-cause analysis, and technical escalation support for SolarWinds issues. • Develop documentation, standards, procedures, and best practices. • Collaborate with Onboarding, Service Delivery, GIRC, Project Management, and other technical teams. • Provide technical input into client solutions, service design, RFPs, and proposals. • Identify improvements to service quality, operational efficiency, automation, reliability, and scalability.

🎯 Requirements

• SolarWinds Certified Professional (SCP) is an asset • Minimum of 3 years of hands-on experience administering and supporting SolarWinds environments. • Experience with the SolarWinds Platform and associated modules. • Experience implementing and supporting SolarWinds within an enterprise, MSP, NOC, or similar environment. • Experience onboarding and monitoring network infrastructure, servers, applications, and other IT infrastructure. • Experience configuring and troubleshooting SNMP, ICMP, WMI/WinRM, APIs, and network connectivity. • Experience with SolarWinds automation, APIs, or scripting is preferred. • Experience integrating monitoring platforms with ITSM, PSA, RMM, or other operational systems is preferred. • Strong understanding of SolarWinds Platform architecture, polling, monitoring, alerting, and reporting. • Strong understanding of network and systems monitoring technologies. • Knowledge of SNMP, ICMP, WMI/WinRM, TCP/IP, DNS, and common network protocols. • Knowledge of Windows and Linux server environments. • Strong troubleshooting and analytical skills. • Strong understanding of automation and scripting concepts. • Ability to design standardized monitoring solutions across multiple client environments. • Strong communication and collaboration skills.

🏖️ Benefits

• Competitive compensation & benefits package. • Company events, recognitions, and celebrations. • Career development and growth opportunities.