Support Specialist

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Provide customers with guidance through PrestoSports suite of digital products, such as PrestoSports content management system, live stats, and apps. • Provide timely and accurate responses to customers problems via Salesforce cases, live chat, or texting/SMS. • Create and maintain positive and long-term relationships with PrestoSports customers. • Serve as the liaison between customers experiencing advanced issues and PrestoSports internal teams, such as product, sales, and marketing. • Office hours 1:1 trainings for our customers.

🎯 Requirements

• Bachelor's degree preferred, not required • At least 2-3 years of support, customer-facing experience • Knowledge and background in product best practices and systems • Basic understanding of Salesforce, Google Suite, and collegiate sports • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing • Experience in software-as-a-service (SaaS) and sports statistical software • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions • Ability to work and thrive in a team environment, focused on achieving results • Ability to work both independently and as part of a team • Ability to recognize basic procedural issues as they arise and escalate to the appropriate level.

🏖️ Benefits

• Flexible work schedule to accommodate games and events throughout the day, including nights and weekends.