Jira Administrator

2 hours ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Jorie AI

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Artificial Intelligence • Healthcare Insurance • Fintech

Jorie AI is a company that revolutionizes the healthcare and finance industries by providing advanced AI-driven solutions. Specializing in revenue cycle management (RCM), Jorie AI leverages robotic process automation and powerful business intelligence tools to streamline financial and healthcare operations, increase profitability, and enhance reporting. Their services include maximizing operational output, managing resources, and structuring seamless flows of critical patient and financial data. Jorie AI focuses on delivering custom automation solutions tailored to clients' objectives to improve patient outcomes, physician satisfaction, and financial margins. The company is known for its innovative use of AI in healthcare claim management and revenue cycle consulting, significantly reducing operational inefficiencies and improving financial performance.

1001 - 5000 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💳 Fintech

📋 Description

• Administer and maintain Jira Software, Confluence, and Jira Service Management. • Configure workflows, fields, screens, SLA policies, automation rules, and notifications. • Manage plugin lifecycle: evaluate, test, install, and upgrade add-ons. • Oversee backups, upgrades, system monitoring, disaster recovery, and performance optimization. • Develop and maintain reports, dashboards, and filters to meet business and compliance needs. • Integrate Atlassian tools with external platforms using REST APIs and webhooks. • Manage user/group roles and permissions with attention to least privilege and compliance. • Perform regular audits, archive unused projects, and enforce governance standards. • Provide training and workshops for technical and non-technical users; develop runbooks and documentation. • Collaborate with IT, DevOps, and business leaders to translate requirements into solutions.

🎯 Requirements

• Minimum 3 years as a Jira Administrator in medium to large environments. • Strong knowledge of Jira Software, Jira Service Management (ITSM), and Confluence. • Familiarity with Atlassian Cloud environments. • Experience with system upgrades, patching, performance monitoring, and recovery processes. • Knowledge of ITSM frameworks (e.g., ITIL). • Familiarity with scripting (Groovy, Python, or Bash) for automation. • Strong communication and documentation skills. • Preferred: Bachelor’s degree in IT, Computer Science, or related field. • Atlassian certifications (Jira Administrator, Agile Development, or equivalent). • Experience with compliance frameworks (SOC, HIPAA, HITRUST, PCI).

🏖️ Benefits

• 401(k) matching up to 4% • Medical • Dental • Vision • Long/Short Term Disability insurance • Life insurance $25,000 Paid by employer • PTO 2 weeks • 10 and half Holidays