Customer Success Specialist, Life Sciences

🔥 2 hours ago

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JoVE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

📚 Education

🔬 Science

Education • Science

JoVE is a video-first platform that produces and distributes peer-reviewed scientific and educational video content demonstrating laboratory methods, experiments, and science concepts. Used by universities, research institutions, and companies, JoVE provides thousands of protocol videos and educational products (JoVE Journal, JoVE Science Education, JoVE Core, JoVE Lab Manual, etc. ) to support research reproducibility and science teaching across life sciences, physical sciences, engineering, and related fields.

📋 Description

• Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom. • Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops. • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meeting, emails, tailored projects etc.) • Providing customer feedback to sales, product and marketing teams. • Delivering Product Awareness within new and ongoing customer Universities and Research Institutes. • Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention.

🎯 Requirements

• Fluent in Spanish and English. • A bachelor/master’s degree in STEM discipline. • Prior working experience in laboratory settings. • Experience in Science Communications or Customer-facing roles is considered a plus! • Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. • Demonstrated ability to deliver excellent presentations for large and small groups. • Proven ability to network with faculty, scientists and decision-makers.

🏖️ Benefits

• When working with JoVE, you can expect salary and benefit package competitively placed within the local market. • You will make a direct impact in accelerating science research and in improving student learning in science education. • Opportunity to work with global teams and in an environment that promotes innovation and collaboration. • Our strong promotion from within culture draws a clear path to advance your career with us.