Customer Success

🕒 July 23

🌐 Spain, Italy – Remote

🇪🇸 Spain – Remote 🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Own the technical depth and commercial outcomes for key customers across Southern Europe • Analyze how customers deploy ElevenLabs across web, mobile, and their systems • Identify customer problems proactively and develop end-to-end solutions • Own renewals, expansion, cross-sell, and revenue retention and growth for a defined book of business • Run onboarding, enablement, and growth across ElevenLabs’ platform, speech models, creative tools, and Agents • Advise customers on production deployment and analyze usage and performance data to identify friction • Manage targets including Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion • Identify expansion opportunities, own renewals and upsells, and collaborate with Sales, Engineering, and CS leadership • Translate technical wins into revenue outcomes

🎯 Requirements

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region • Proven experience owning and managing a defined Book of Business • Fluent in Spanish and/or Italian, with English • Proven experience working across the Southern Europe market, including knowledge of its landscape and cultural nuances • Familiarity and experience building and deploying AI agents • Familiarity and experience with API integrations and navigating SDKs • Proven experience working cross-functionally with Sales, Engineering, Product, and Marketing teams • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals • Excellent problem-solving, technical, and analytical skills • Strong communication and interpersonal skills • Self-motivated and able to work independently in a remote or distributed team environment

🏖️ Benefits

• Annual discretionary professional development stipend • Annual discretionary stipend for social travel to meet colleagues • Annual company offsite • Monthly co-working stipend for employees not located near a main hub • Innovative culture and growth opportunities